Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority

Elizabeth Rook, Lakeland Insurance Agent

Elizabeth Rook

Agency Owner & Principal Agent
Fax: (901) 207-2834
Office: (901) 867-7283
17 years experience

Born and raised in the outskirts of Memphis, Elizabeth Rook, is now an admirable business woman. She is the Owner and Principal Agent of Elizabeth Rook Insurance, LLC located in Lakeland and Covington, TN.

Her journey in the insurance industry began at Allstate Insurance in 1998 while she worked alongside her father. From gaining skills in sales, management, and marketing tactics she has grown into the business woman she is today. Elizabeth will be forever grateful to her mentor and father, Ron Rook. She says, “Any success I have had or will ever have – I owe to my dad.”

As dedicated to her job as she is, Elizabeth isn’t all work and no play. She finds great joy in spending time with her husband, Josh, and two beautiful daughters, Taylor and Jaime. They like to make memories traveling and visiting different places as much as possible.

Aside from running her own business and spending quality time with loved ones, Elizabeth is involved in a variety of different charities. Elizabeth is a Wish Grantor at Make-A-Wish® Mid-South where she also mentors new volunteers and works with their fundraising events from time to time.

Best Buddies Tennessee is another philanthropy she is honored to sponsor. She was on the Gala Committee for the largest fundraising event of the year. Accompanying Elizabeth, her oldest daughter Taylor served on the Student Committee for the Best Buddies Memphis Gala and has dedicated her time to giving back to the community together with her mom.

You can find Elizabeth Rook Insurance on numerous sponsor lists including: local School & Athletic Programs, University of Memphis Tiger Athletics, Relay for Life, and many other community held events.

Underneath the business owner label, Elizabeth is a daughter, mother, wife, mentor, and friend. She produces astounding work and goes the extra mile for each of her clients. If you’re looking for an insurance company to represent you, Elizabeth Rook will always take great pride in being your agent.”

Ron Rook

Ron Rook

Sales & Business Consultant
Fax: (901) 313-9439
Office: (901) 475-7283
34 years experience

The man who started it all, Ron Rook, began his career at Allstate Insurance in 1982. He owned two of the most reputable agencies in the country. After dedicating his life’s work of 32 years to the insurance industry, Ron retired in 2012. Although he retired, he couldn’t stay away long. He now has the honor of guiding his daughter, Elizabeth, as she follows in his footsteps. Elizabeth is very thankful for Ron’s support and contributions that have molded her into the successful business owner she is today. Ron is still a licensed insurance agent and you will most likely find him at our Covington office.

Cody Markham

Cody Markham

Insurance Consultant
Direct: (901) 867-7283

Cody Markham has recently joined our team at Elizabeth Rook Insurance’s Lakeland office and is ready to hit the ground running! He has been a resident of Memphis for the past 10 years and enjoys engaging in the Memphis video gaming and comic book community. Cody has been acquiring knowledge in the field of insurance for most of his adult life. He specializes in Personal and Commercial Lines Insurance and is Life Insurance certified. Cody is happy to assist you with any inquires you may have and will provide you with a nice warm welcome

Caitlin Schuh

Caitlin Schuh

Executive Assistant to Elizabeth Rook
Direct: (901) 867-7283

Caitlin is our newest addition to the Elizabeth Rook Insurance team. She graduated from the University of Memphis in the spring of 2016 where she earned her Bachelor’s degree in Journalism with a concentration in Public Relations. She loves to give back to the community through her philanthropic endeavors. St. Jude Children’s Research Hospital and West Cancer Center hold a special place in Caitlin’s heart and she enjoys fundraising for them any chance she gets. She is a Memphis, Tennessee native and loves to call the 901 her home. Caitlin is eager to start her career in the insurance field and looks forward to learning all she can from ERIE.

Sheila Elrod

Sheila Elrod

Agency Manager
Fax: (901) 313-9439
Office: (901) 475-7283
24 years experience

The super star of our Covington location, Sheila Elrod, has been creating meaningful relationships with her clients since she started her insurance career in 1993. Her clients are her top priority and many of them stop in just to say hello to her. Sheila has been nominated for the title “Best Insurance Agent” the past 3 years in a row by the Reader’s Choice Awards. She resides in Covington, Tennessee with her husband, Dan, and has been a Covington resident for 35 years. She has been blessed with three children and two beautiful grandsons that she enjoys spending most of her time with. Sheila continues to put a smile on her client’s faces and it has been a great joy to have such a devoted and well-rounded team member represent Elizabeth Rook Insurance.

Robin Whitaker

Robin Whitaker

Agency Manager
Fax: (901) 207-2834
Office: (901) 867-7283
12 years of experience

Robin Whitaker, born in Hayti, Missouri, has been an Arlington, Tennessee resident for almost 30 years. She joined the Elizabeth Rook Insurance family in 2013 and has 14 years of experience in the insurance field under her belt. She is licensed in Property & Casualty and Life Insurance. Robin and her husband Bryan have been married for over 35 years. Together they have 3 grown children that have provided them with their greatest treasures, their 5 grandchildren. Robin enjoys gardening and spending time with family which is what we believe contributes to her diligent customer service techniques with clients. She has been an asset to the Elizabeth Rook Insurance team over the years and we are very fortunate to have her.