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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Rook Insurance Staff

Elizabeth Rook, Lakeland Insurance Agent

Elizabeth Rook

Agency Owner & Principal Agent
17 years experience

Born and raised in the outskirts of Memphis, Elizabeth Rook, is now an admirable business woman. She is the Owner and Principal Agent of Elizabeth Rook Insurance, LLC located in Lakeland and Covington, TN.

Her journey in the insurance industry began at Allstate Insurance in 1998 while she worked alongside her father. From gaining skills in sales, management, and marketing tactics she has grown into the business woman she is today. Elizabeth will be forever grateful to her mentor and father, Ron Rook. She says, “Any success I have had or will ever have – I owe to my dad.”

As dedicated to her job as she is, Elizabeth isn’t all work and no play. She finds great joy in spending time with her husband, Josh, and two beautiful daughters, Taylor and Jaime. They like to make memories traveling and visiting different places as much as possible.

Aside from running her own business and spending quality time with loved ones, Elizabeth is involved in a variety of different charities. Elizabeth is a Wish Grantor at Make-A-Wish® Mid-South where she also mentors new volunteers and works with their fundraising events from time to time.

Best Buddies Tennessee is another philanthropy she is honored to sponsor. She was on the Gala Committee for the largest fundraising event of the year. Accompanying Elizabeth, her oldest daughter Taylor served on the Student Committee for the Best Buddies Memphis Gala and has dedicated her time to giving back to the community together with her mom.

You can find Elizabeth Rook Insurance on numerous sponsor lists including: local School & Athletic Programs, University of Memphis Tiger Athletics, Relay for Life, and many other community held events.

Underneath the business owner label, Elizabeth is a daughter, mother, wife, mentor, and friend. She produces astounding work and goes the extra mile for each of her clients. If you’re looking for an insurance company to represent you, Elizabeth Rook will always take great pride in being your agent.

Elizabeth was recognized as one of the Top 40 Under 40 in 2017 and was a finalist for Executive of the Year in 2014 by The Memphis Business Journal.

Ron Rook

Ron Rook

Sales & Business Consultant
34 years experience

The man who started it all, Ron Rook, began his career at Allstate Insurance in 1982. He owned two of the most reputable agencies in the country. After dedicating his life’s work of 32 years to the insurance industry, Ron retired in 2012. Although he retired, he couldn’t stay away long. He now has the honor of guiding his daughter, Elizabeth, as she follows in his footsteps. Elizabeth is very thankful for Ron’s support and contributions that have molded her into the successful business owner she is today. Ron is still a licensed insurance agent and you will most likely find him at our Covington office.

Caitlin Schuh

Caitlin Schuh


Caitlin has been a part of the Rook Insurance family for 2 years now and is a Personal Lines licensed Agent. She graduated from the University of Memphis in the spring of 2016 where she earned her Bachelor’s degree in Journalism with a concentration in Public Relations. She loves to give back to the community through her philanthropic endeavors. West Cancer Center and St. Jude Children’s Research Hospital both hold a special place in Caitlin’s heart, and she enjoys fundraising for them any chance she gets. In her free time, she loves to cuddle with her furry Great Dane nephew, Harley, and hangout with loved ones. Caitlin takes great care of our customers in the Lakeland office and looks forward to many years of serving you at Elizabeth Rook Insurance.

Robin Whitaker

Robin Whitaker

Agency Manager
12 years of experience

Robin Whitaker, born in Hayti, Missouri, has been an Arlington, Tennessee resident for almost 30 years. She joined the Elizabeth Rook Insurance family in 2013 and has 14 years of experience in the insurance field under her belt. She is licensed in Property & Casualty and Life Insurance. Robin and her husband Bryan have been married for over 35 years. Together they have 3 grown children that have provided them with their greatest treasures, their 5 grandchildren. Robin enjoys gardening and spending time with family which is what we believe contributes to her diligent customer service techniques with clients. She has been an asset to the Elizabeth Rook Insurance team over the years and we are very fortunate to have her.

Susan Elam

Susan Elam

Assistant to Elizabeth Rook

Our newest edition to the Covington location is Susan Elam. Susan resides in Brighton, TN with her husband Rodger. She has two children that have provided her with two beautiful grandchildren as well as three step-children and five step-grandchildren. Susan has worked in banking for 42 years where she has gained her impeccable customer service skills. In her spare time, Susan enjoys going fishing and attending horse shows. We are glad to have her on our team here at Elizabeth Rook Insurance.